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Privacy Policy

The Information We Need and How We Use It

The Information We Need and How We Use It When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. 

A contact telephone number may also be required so that we may contact your urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. 

When you register with us you can select whether you would like to be sent notification of special orders, promotions and other correspondence from us via email. If you would like to receive these notifications please select the tick box on the registration form which is on the Order Confirmation page. If you leave the box unchecked you will not receive these notifications. If, in the past, you have chosen to be notified and you no longer wish to receive mailings from us please send an email and we will remove your email address from our records. 

Safety and Security Of Your Information

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. 

Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team on 0800 032 6344. They will happily review your file and update the records if required. You can contact our customer service team by email, phone or fax. Alternatively, this information can be checked and reviewed online once you have signed in. 

Use of 'Cookies'

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled.