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Delivery & Returns


We endeavour to dispatch your goods within the time stated, occasionally there may be circumstances out-with our control which prevent this from happening such as traffic and weather conditions. We take great care to provide a delivery service that you can rely on but ultimately the courier is responsible for your delivery and we will not incur any liability for any late deliveries or any third-party costs what-so-ever.

Deliveries will require a signature at the point of handover, customers are encouraged to make an effort to be available for receiving delivery of your order. In the event that the customer is not home or un-available when delivery is attempted a calling card will be left detailing the drivers’ actions and how to arrange redelivery if necessary.

UK Mainland Delivery

We try to dispatch all orders within 24 hours. Dispatch times may vary depending on your geographical location and items ordered. You can check delivery estimates by viewing the cart and entering your delivery postcode.

Stock orders received before 12pm, Monday to Friday will be processed and dispatched the same working day.

Orders place after 12pm, Monday to Friday (or for products which require factory cnc processing such as HSS blades) will be processed and dispatched the next working day.

Standard delivery via courier is free for orders over £100 (ex vat) and under 30kg in weight.

Orders under £100 (ex vat) and 30kg in weight are subject to a standard £7.30 (ex vat) handling and packaging fee.

Orders over 30kg will be subject to courier surcharges.

Local Collection

Local customers may collect orders during office hours from our trade shop in Glasgow. There is no option for collection on the website so customers should contact the office as soon as possible after placing their order to arrange this, you will need to quote your order number from the order confirmation email. Photographic proof of identification is required to collect your order. Any packaging and handling fees still apply and are non-refundable.

Highlands and Islands

Highlands and Islands and offshore locations will have extended delivery times and result in courier surcharges. You can check delivery estimates by viewing the cart and entering your delivery postcode.

Northern Ireland

Due to courier restrictions and surcharges all deliveries to Northern Ireland are subject to a standard £20 (ex vat) handling and packaging fee.

Deliveries Direct from the Supplier

We work closely with many suppliers who will deliver goods directly to our customers, delivery times may vary especially for products which come from European countries or products which are manufactured to order.

Direct dispatch items are only available to Mainland UK. Tracking is not available for orders that are dispatched direct from supplier.

Supplier Estimated Delivery Times
Mirka Manufactured to order: 7 – 10 days for Wide Sanding Belts
SIA Abrasives Manufactured to order: 7 – 10 days for Wide Sanding Belts
Swedex 1 – 2 days for in stock products
Trend 1 – 2 days for in stock products
Marcrist 1 – 2 days for in stock products

Returns

In the unlikely event that an item does not meet your expectations, is unwanted, faulty or damaged when you receive it, you can obtain a replacement or full refund providing the product is returned unused in its original packaging and includes any accessories provided as well as any items provided free of charge or as part of a package deal within 14 days of your purchase.

Your statutory rights are not affected. Goods must be returned at customers expense unless otherwise agreed with a Saw Centre employee.