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Delivery & Returns

 


Christmas Delivery and Opening Hours

The Saw Centre will be closed from 3pm on 22nd December 2021 and will re-open at 8:00am on the 5th January 2022.

The last day for deliveries leaving our warehouse will be Tuesday 21st December. We cannot guarantee deliveries sent direct from the manufacturer (or our warehouse) will arrive before the christmas break. Any orders placed after Monday 21st will be dispatched upon our return in the new year.

Have a safe and happy break over the Christmas period!

 


 

We endeavour to dispatch your goods within the time stated, occasionally there may be circumstances out-with our control which prevent this from happening such as traffic and weather conditions. We take great care to provide a delivery service that you can rely on but ultimately the courier is responsible for your delivery and we will not incur any liability for any late deliveries or any third-party costs what-so-ever.

 

Deliveries will require a signature at the point of handover, customers are encouraged to make an effort to be available for receiving delivery of your order. In the event that the customer is not home or un-available when delivery is attempted a calling card will be left detailing the drivers’ actions and how to arrange redelivery if necessary.

 

UK Mainland Delivery

We try to dispatch all orders within 24 hours. Dispatch times may vary depending on your geographical location and items ordered. You can check delivery estimates by viewing the cart and entering your delivery postcode.

Stock orders received before 12pm, Monday to Friday will be processed and dispatched the same working day.

Orders place after 12pm, Monday to Friday (or for products which require factory cnc processing such as HSS blades) will be processed and dispatched the next working day.

Standard delivery via courier is free for orders over £100 (ex vat) and under 30kg in weight.

Orders under £100 (ex vat) and 30kg in weight are subject to a standard £7.30 (ex vat) handling and packaging fee.

Orders over 30kg will be subject to courier surcharges.

 

Volumetric Surcharge

Some products are very large, long or oddly shaped and sometimes delivery costs cannot be determined in the usual way for UK Mainland. Couriers use volumetric calculations to determine the overall size of a package, if a package exceeds the volumetric limitations a £20 (ex vat) surcharge is applicable for delivery.

 

Local Collection

Local customers may collect orders during office hours from our trade shop in Glasgow. There is no option for collection on the website so customers should contact the office as soon as possible after placing their order to arrange this, you will need to quote your order number from the order confirmation email. Photographic proof of identification is required to collect your order. Any packaging and handling fees still apply and are non-refundable.

 

Highlands and Islands

Highlands and Islands and offshore locations will have extended delivery times and result in courier surcharges. You can check delivery estimates by viewing the cart and entering your delivery postcode.

 

Northern Ireland

Due to courier restrictions and surcharges all deliveries to Northern Ireland are subject to a standard £20 (ex vat) handling and packaging fee.

 

Deliveries Direct from the Supplier

We work closely with many suppliers who will deliver goods directly to our customers, delivery times may vary especially for products which come from European countries or products which are manufactured to order.

Direct dispatch items are only available to Mainland UK. Tracking is not available for orders that are dispatched direct from supplier.

Supplier Estimated Delivery Times
Mirka Manufactured to order: 7 – 10 days for Wide Sanding Belts
SIA Abrasives Manufactured to order: 7 – 10 days for Wide Sanding Belts
Swedex 1 – 2 days for in stock products
Trend 1 – 2 days for in stock products
Marcrist 1 – 2 days for in stock products

 

Returns

In the unlikely event that an item does not meet your expectations, is unwanted, faulty or damaged when you receive it, you can obtain a replacement or full refund providing the item(s) is returned unused in its original packaging and includes any accessories provided as well as any items provided free of charge or as part of a package deal within 14 days of your purchase. Your statutory rights are not affected. Goods must be returned at customers expense unless otherwise agreed with a Saw Centre employee.

 

Cancellations

If you need to cancel an order please let us know as soon as possible after placing your order to avoid the item(s) being shipped. If you've already received your order it can only be cancelled within 14 days of receiving the order providing the item(s) are unused in its original packaging and includes any accessories provided as well as any items provided free of charge or as part of a package deal. Goods must be returned to The Saw Centre at customers expense unless otherwise agreed with a Saw Centre employee, your refund will be processed once goods are received and inspected.

Sometimes technical or human error causes items on the website to be incorrectly priced or described, we reserve the right to cancel any order where any error has caused items to be sold under value or not as described. We will cancel the order at our discretion and provide a full refund notifying the customer via phone or email, customers may first be contacted regarding the order to be offered the opportunity to continue at the correct price or description. In the event a customer cannot be contacted or fails to respond to our attempts at communication within a reasonable time frame the order will be cancelled and refunded.